Shipping & Returns Policy

Chelle Belles Crochet — Shipping & Returns Policy 1. Overview This Shipping & Returns Policy outlines how Chelle Belles Crochet handles deliveries, returns, and refund eligibility. All items are handmade, and each order is created with care. To protect our small business, strict conditions apply. --- 2. No Refunds for Customer Mistakes Chelle Belles Crochet does not offer refunds or replacements for any customer errors, including: - Incorrect address entered at checkout - Missed delivery attempts - Failure to collect parcel from courier or depot - Ordering the wrong size, colour, or item - Change of mind --- 3. Damaged Parcels — MUST Be Opened in Front of Courier If a parcel arrives damaged, torn, crushed, wet, or opened, the customer must: 1. Open the parcel in front of the courier 2. Inspect the item immediately 3. If the item is damaged, DO NOT ACCEPT THE PARCEL 4. Ask the courier to mark it as damaged and refused If the parcel is accepted, Chelle Belles Crochet cannot offer refunds or replacements. This rule protects both the customer and the business. --- 4. Returns Policy (14-Day Rule) All returns must arrive back to us within 14 days of the customer receiving the order. To qualify: - Item must be unused, unwashed, and in original condition - All packaging must be included - Proof of purchase required - Customer pays return postage unless item was refused due to courier damage If the item arrives after 14 days, the return is not eligible and will be sent back to the customer. --- 5. Non-Returnable Items The following items cannot be returned: - Custom-made crochet items - Personalised orders - Used or washed items - Items with odours, pet hair, or signs of wear - Items damaged after delivery --- 6. Refunds Refunds are only issued when: - A parcel is refused due to courier damage - A return arrives within 14 days and passes inspection Refunds are processed to the original payment method within 3–7 working days. Shipping fees are non-refundable. --- 7. Lost Parcels If a parcel is marked as delivered but not received: - Customer must check neighbours, safe places, and delivery notes - Customer must contact the courier directly - If unresolved, Chelle Belles Crochet will open an investigation --- 8. Contact For all shipping or return enquiries: Contact Chelle Belles Crochet