Privacy Policy

ChelleBelleCrochet! — Privacy Policy 1. Who we are ChelleBelleCrochet! ("we", "us", "our") is a handmade crochet business based in the United Kingdom. This privacy policy explains how we collect, use and protect your personal information when you use our website or purchase from us. --- 2. Information we collect We collect information you provide directly — your name, email address, phone number, delivery address and order details — when you create an account, place an order, or contact us. We also collect limited technical data such as browser type and pages visited to help us improve the site. --- 3. How we use your information - To process and deliver your orders - To communicate with you about your orders and enquiries - To provide order history and favourites in your account - To improve our products, website and customer service - To send marketing communications only where you have consented --- 4. Legal basis for processing We process your personal data on the basis of contract (to fulfil your order), legitimate interests (to run our business and prevent fraud), and consent (for marketing communications you opt into). --- 5. Sharing your information We do not sell your personal data. We share it only with trusted third parties who help us run our business — such as payment processors and delivery couriers — and only to the extent necessary to fulfil your order. These parties are bound by confidentiality and data-protection obligations. --- 6. Data retention We keep your personal information for as long as your account is active and for as long as necessary to comply with legal, accounting and tax obligations. You may request deletion of your data at any time. --- 7. Your rights Under the UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to data portability. You also have the right to object to processing and to withdraw consent at any time. To exercise these rights, contact us at hello@chellebellescrochet.co.uk. --- 8. Cookies Our website uses essential cookies to function (such as keeping items in your basket) and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings. See our Cookie Policy for details. --- 9. Security We take reasonable steps to protect your personal information using secure, access-controlled systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. --- 10. Children's privacy Our website is intended for adults purchasing items for babies and children. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it. --- 11. Changes to this policy We may update this policy from time to time. We will post changes on this page and update the "last updated" date above. --- 12. Contact If you have any questions about this privacy policy or how we handle your data, please contact us at hello@chellebellescrochet.co.uk.